Terms of Use

The Service is provided by AUSIRE PTY LTD trading as Pleana, ABN 21 680 123 666. References to “we,” “us” and “our” mean that operator.

You must be 18 or older to use Pleana. If you use the Service on behalf of an organisation, you must be authorised to accept these Terms for it.

You are responsible for the accuracy of the information you provide, for keeping your login credentials secure, and for activity you authorise under your account. If you sign in with a third-party provider (Google, Microsoft or Apple), you are also subject to that provider's terms. Please notify us promptly if you believe your account has been compromised.

You agree not to:

• use the Service for any unlawful purpose or in violation of any applicable law;
• attempt to gain unauthorised access to the Service, other accounts, or our systems;
• interfere with, disrupt, or place undue load on the Service or its infrastructure;
• reverse engineer or misuse the Service except as permitted by law;
• upload content you do not have the right to store or process.

Pleana includes AI-powered features that suggest structure for your notes and answer questions about your own information. These features are assistive aids only. Their output can be incomplete or inaccurate, and it is not professional advice. You are responsible for reviewing suggestions and important dates before relying on them. Planning actions you choose in the app can update your saved information.

Where you connect a calendar, Pleana accesses it read-only to display your events — it does not create, change or delete events in your Google or Microsoft calendar. Synced information depends on the third-party provider and may be delayed, incomplete or temporarily unavailable. Task reminders and scheduling helpers are provided on a best-effort basis and should not be relied upon as the sole safeguard for time-critical or safety-critical matters.

The Service integrates with third-party services (such as Google, Microsoft and Apple, and the AI processing service described in our Privacy Policy). Your use of those services is governed by their own terms and privacy policies. Third-party availability or behaviour may change. This does not limit our responsibility for the Service or any rights you have under applicable consumer law.

Pleana offers monthly and annual web subscriptions, processed by Stripe. Before payment, checkout shows the amount, currency and billing interval. A paid web subscription starts when payment succeeds and we confirm your access. Your receipt records the purchase.

The subscription renews automatically and your payment method is charged at the start of each monthly or annual period unless you cancel before renewal. Cancelling renewal keeps access available until the end of the period already paid for.

We will notify you in advance of a price change before it applies at a future renewal, so you can cancel before being charged the new price. A price change does not increase the price of a period you have already paid for.

Beta and complimentary access never automatically convert to a paid subscription. You are only charged if you choose to subscribe. Your Account shows whether this access is ongoing or has an expiry date.

For your first paid Pleana web subscription, you may request a full refund within 7 days of the initial charge by contacting support@pleana.app. This voluntary refund offer does not apply to renewal charges. If a refund is issued, your subscription will be cancelled and paid access will end. Nothing in this policy limits your rights under the Australian Consumer Law.

For web billing or refund requests, contact support@pleana.app. Cancelling renewal does not itself request a refund. Purchases made through an app store are managed through that store, subject to your statutory rights.

You can cancel your subscription at any time. If you subscribed on the web, cancel future renewals from Account → Manage billing in Pleana. If you subscribed on iPhone or iPad, manage it in your Apple App Store subscription settings; if you subscribed on Android, manage it in your Google Play subscription settings. Cancelling stops future renewals; your access continues until the end of the period you have already paid for.

Cancelling a subscription is separate from deleting your account. You may delete your account at any time from Settings → Delete account, or by contacting us. Successful deletion ends account access and removes account content from active systems, subject to the backup and legally required retention described in our Privacy Policy. See our Privacy Policy and account deletion page. For web subscriptions, we check and cancel active billing before completing deletion. If billing ownership or cancellation cannot be confirmed, deletion is blocked until resolved. Once deletion succeeds, account access ends, including any remaining paid period. Deletion does not itself request a refund and does not limit your statutory rights. Deleting your account does not by itself cancel a subscription bought through the Apple App Store or Google Play — cancel that in the store as well to stop further charges.

Parts of the Service may be offered as beta or early-access features. These may be incomplete, may change or be withdrawn, and may be less reliable than generally available features. Your feedback helps us improve beta features. This does not exclude any applicable consumer rights.

The Service, including its software, design and branding, is owned by us or our licensors and is protected by intellectual-property laws. These Terms do not grant you any right to our trademarks or branding. You retain ownership of the content you create in Pleana; you grant us only the limited permission needed to store, process and display that content so we can provide the Service to you.

If we materially reduce paid features, discontinue the paid Service, or make a change to these Terms that materially disadvantages you during a prepaid period, you may end your subscription and receive a proportionate refund for the unused period. This also applies to beta features included in your paid subscription. Any greater rights under the Australian Consumer Law remain unaffected.

We aim to keep the Service available and reliable, but we do not guarantee uninterrupted access. The Service may be unavailable from time to time for maintenance, updates, or reasons beyond our control. We will give reasonable notice of material reductions to paid features or discontinuation where practicable, explain your options, and provide any refund or other remedy required by law.

Pleana is an intelligent personal planning system. AI suggestions can be incomplete or inaccurate and are not professional advice. Review important dates, commitments and suggested actions. Availability and accuracy cannot be guaranteed at all times.

Our services come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded, including applicable rights to a refund, cancellation or compensation. Our responsibility for loss is determined under applicable law.

We may restrict access where reasonably necessary to address a material breach, unlawful use, or a risk to the Service or others. Where practicable, we will explain the reason and give you an opportunity to resolve it; urgent security or legal risks may require immediate action. Contact support if you believe a restriction is mistaken.

We will explain the effect on your subscription and any refund or other rights required by law. You can cancel renewal or request account deletion as described above. Stopping use alone does not cancel a subscription.

These Terms are governed by the laws of New South Wales, Australia. Any disputes arising from or relating to these Terms or the Service will be subject to the non-exclusive jurisdiction of the courts of New South Wales, Australia. This does not restrict mandatory consumer rights or your right to bring a claim in another court or tribunal with jurisdiction.

We may update these Terms to reflect changes to the Service or legal requirements. We will give reasonable advance notice of material changes by email or in the app, explaining when they apply and your options. Changes required urgently by law or to address a security risk may take effect sooner. You can cancel renewal before a change takes effect. Changes do not remove rights you have already accrued or any remedy required by law.

Questions about these Terms? Email support@pleana.app or visit our support page.