Deleting your account and data

There are two ways to request deletion:

• In the app (recommended): sign in, then go to Settings → Delete account. You will be asked to confirm by typing your account email address before deletion proceeds.
• By email: if you can't access the app, email privacy@pleana.app from the address on your account and ask us to delete it.

Successful deletion ends account access and removes account content from active systems, subject to the backup and legally required retention described in our Privacy Policy.

The content removed from active systems includes:

• your profile and account details, and your app preferences;
• your tasks, notes, reminders, people, projects, life areas and contexts;
• your captured items and “brain dump” sessions;
• the documents you uploaded to your Vault, including the stored files themselves;
• your saved calendar connections and the calendar events synced into Pleana;
• your AI interaction records;
• sign-in sessions and any saved authentication links to Google, Microsoft or Apple.

When you delete your account, Pleana removes the calendar access it holds for you. For Google, we also attempt to revoke the access token we stored at the point of deletion. For Microsoft, we remove our stored tokens; you can additionally review or remove app access in your Microsoft account security settings at myaccount.microsoft.com. Because Pleana only ever had read-only access, deletion does not change anything in your calendar itself.

Recent sign-in is required. For web subscriptions, we check billing ownership and cancel active Stripe subscriptions before completing account deletion. If billing cannot be safely resolved, deletion is blocked until the issue is resolved. File-removal failures can also delay completion; contact support if deletion does not succeed.

Once deletion succeeds, account access ends, including any remaining paid period. If you want to keep access until that period ends, cancel renewal in Account → Manage billing instead. Deletion does not itself request a refund. See our web refund policy. Your Australian Consumer Law rights are unaffected.

Subscriptions purchased through Apple or Google must be cancelled in that store. Payment providers retain transaction records under their own policies and applicable law. Limited records may be retained for tax, accounting, disputes or other legal requirements. Database and Vault backup retention are described in our Privacy Policy; deletion does not immediately remove every backup copy. See our Privacy Policy for retention criteria.

If you have any trouble deleting your account, email support@pleana.app or visit our support page.