Support

If you can't sign in, first check that you are using the same sign-in method you registered with (email and password, or Google, Microsoft or Apple). If you use a password and have forgotten it, use the “Forgot password” link on the sign-in page to reset it. If you still can't get in, email us and we'll help.

Connecting a Google or Microsoft calendar is optional and separate from signing in. You can connect or disconnect a calendar from within the app at any time. Pleana accesses calendars read-only — it displays your events but never changes them. If a calendar isn't syncing, try disconnecting and reconnecting it; if the problem persists, email support with the provider (Google or Microsoft) and roughly when it stopped working.

For privacy questions, or to request access to or deletion of your personal data, email privacy@pleana.app. You can read the full details in our Privacy Policy.

Pleana is a paid subscription with a monthly and an annual plan, and you can also use a beta or access code if you have one. Where you manage or cancel your subscription depends on where you bought it: subscriptions started on the web are managed from your account in the app; subscriptions started on iPhone or iPad are managed in your Apple App Store settings; and subscriptions started on Android are managed in your Google Play settings. Cancelling stops future renewals, and your access continues until the end of the period you have already paid for.

If you subscribed on another device and don't see your access, open the paywall or your account and choose Restore purchases, making sure you are signed in with the same Pleana account. For billing questions or refund requests, email support@pleana.app; note that refunds for purchases made through the App Store or Google Play are handled under those stores' policies.

You can delete your account and data at any time from Settings → Delete account in the app. For a full explanation of what is removed and how, see our account deletion page.